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Cannon 88800F scanner will read copy, bu not film. Says to…

Customer Question
Cannon 88800F scanner will...

Cannon 88800F scanner will read copy , bu not film . Says to reset because it can't find film. Film was working fine , then trouble. Still does reflect.

Technician's Assistant: Is there an error code on your printer when you try to scan?

Yes . Says it cannot find film , but it is in properly. Scanned several 620 negs already until problem.

Technician's Assistant: When did you last update the printer driver software?

Long time ago. probably two or three years.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Runs fine otherwise and was working good .

Submitted: 6 months ago.Category: Printers
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Answered in 11 hours by:
1/9/2018
Technician: Electronics Pete, Engineer replied 6 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,379
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 6 months ago

Have you tried disconnecting and unplugging the scanner for a few minutes to see if that resolves the issue?

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Electronics Pete, Engineer
Category: Printers
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