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I have a ts6020 printer and scanner. the printer works well…

Customer Question
I have a ts6020...

I have a ts6020 printer and scanner. the printer works well but when I scan a photo it looks like crap.

Technician's Assistant: What kind of computer or device are you printing from?

I have windows 10 and the printer is a canon ts6020

Technician's Assistant: How long has this been going on with your TS6020?

Sinces i bought it last week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Could i send them a copy of one of my photos?

Submitted: 8 months ago.Category: Printers
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Answered in 16 minutes by:
1/9/2018
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today?

To improve the scanned image quality?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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