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Have brother MFC-J4620DW printer. Placed new cartridges in -

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Hello Pearl, Technician's Assistant:...

Hello Pearl,

Technician's Assistant: What's the brand and model of your printer?

Have brother MFC-J4620DW printer. Placed new cartridges in - (Star Ink) black one is not registering. Have tried to remove however there is no plastic level on the black one to release it. Do not know how to remove - Please help

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

That is all Thanks Pearl

Submitted: 6 months ago.Category: Printers
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Answered in 9 hours by:
1/9/2018
Technician: Syseng, Engineer replied 6 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,812
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is***** apologies for the delay.

Do you still need assistance?

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Technician: Syseng, Engineer replied 6 months ago

Hello,

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