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Will not print. ML-2500 Mono Laser Printer. A few days.

Customer Question
Will not print. Technician's...

Will not print.

Technician's Assistant: What's the brand and model of your printer?

ML-2500 Mono Laser Printer

Technician's Assistant: How long has this been going on with your printer?

A few days. error appears.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I'm not sure.

Submitted: 6 months ago.Category: Printers
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Answered in 7 minutes by:
1/9/2018
Technician: Jason Jones, Technician replied 6 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,268
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 6 months ago
Plugged into the lap top.
Technician: Jason Jones, Technician replied 6 months ago

I will assume that means you are using a usb cable.

When you attempt to print, you are given an error message. May I ask what that message is?

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