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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Will not print. ML-2500 Mono Laser Printer. A few days.

Customer Question

will not print.
JA: What's the brand and model of your printer?
Customer: ML-2500 Mono Laser Printer
JA: How long has this been going on with your printer?
Customer: a few days. error appears.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I'm not sure.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No.
Submitted: 10 months ago.
Category: Printers
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 10 months ago.
Plugged into the lap top.
Expert:  Jason Jones replied 10 months ago.

I will assume that means you are using a usb cable.

When you attempt to print, you are given an error message. May I ask what that message is?