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I'm getting the error code 0x97. I have unplugged it and…

Customer Question
I'm getting the error...

I'm getting the error code 0x97

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

I have unplugged it and waited 60 seconds then plugged it in while still holding the power button for another 60 seconds and still same error code

Technician's Assistant: When did you last update the printer driver software?

I have never updated

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't even know how to update

Submitted: 6 months ago.Category: Printers
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Answered in 6 hours by:
1/9/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,583
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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