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MP Navigator EX quit unexpectedly" message whenever I try to…

Customer Question
Quot;MP Navigator EX quit...

Quot;MP Navigator EX quit unexpectedly" message whenever I try to open MP Navigator EX 3.1 to scan from PIXMA MX870. macOS High Sierra just updated to Ver 1013.1. Is this why? Is there a fix?

Technician's Assistant: Is there an error code on your Pixma when you try to scan?

I'll look

Technician's Assistant: When did you last update the printer driver software?

No error or any kind of response on the printer itself. Not sure of last driver update.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. thanks

Submitted: 6 months ago.Category: Printers
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Answered in 19 minutes by:
1/8/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
A week I think since I upgraded
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Hi,

I don't think this version is compatible.

Would it be OK to connect and have a look?

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Customer reply replied 6 months ago
Extra expense not worth it thank you good by
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Would you like to continue without it?

Thanks

Kris

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