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The power light is blinking and does not go off. I have

Customer Question
The power light is...

The power light is blinking and does not go off. I have installed 2 new cartridges. have run sheet checking things.

Technician's Assistant: What's the model of your printer?

1512

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Have received no messages. I can and have opened the lid covering cartridges and everything seems in place

Submitted: 6 months ago.Category: Printers
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Answered in 9 hours by:
1/9/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Ok. Is it possible that my cartridges are not in good or that I have a loose wire connection
Technician: Harry, Engineer replied 6 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 6 months ago
Was your answer yes to my possibilities
Technician: Harry, Engineer replied 6 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 6 months ago
I unplugged wrong cord
Technician: Harry, Engineer replied 6 months ago

OK

Please follow my steps

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Customer reply replied 6 months ago
Has stopped blinking can I turn it off noe
Technician: Harry, Engineer replied 6 months ago

Please follow my steps

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Customer reply replied 6 months ago
I did follow your steps. Unplugged waited. Plugged in. Stopped blinking
Customer reply replied 6 months ago
Now I have the orange light blinking
Technician: Harry, Engineer replied 6 months ago

Did you have the issue before replacing the ink?

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Customer reply replied 6 months ago
No
Customer reply replied 6 months ago
Now it is blinking again and the orange light has gone off
Technician: Harry, Engineer replied 6 months ago

Remove all of the ink cartridges then insert them back firmly into the carriage

Now,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 6 months ago
No thsnks
Technician: Harry, Engineer replied 6 months ago

Remove all of the ink cartridges then insert them back firmly into the carriage

Now,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 6 months ago
Do you think that it is solved
Technician: Harry, Engineer replied 6 months ago

Remove all of the ink cartridges then insert them back firmly into the carriage

Now,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 6 months ago
I am signing off if we are through. I cannot find your latest andwer
Technician: Harry, Engineer replied 6 months ago

Remove all of the ink cartridges then insert them back firmly into the carriage

Now,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
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Category: Printers
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