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My 6490 is offline- how do I get it online. Wireless. 1 or 2…

Customer Question
My 6490 is offline-...

My 6490 is offline- how do I get it online

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

1 or 2 years ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No- my printer display indicates it is connected to the router. thanks

Submitted: 6 months ago.Category: Printers
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Answered in 8 minutes by:
1/8/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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