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Unable to copy e mails. :I have a Epson xp-342. C462u. Today…

Customer Question
Unable to copy e...

Unable to copy e mails. :I have a Epson xp-342

Technician's Assistant: What Epson model do you have?

C462u

Technician's Assistant: How long has this been going on with your Epson printer?

Today only, I have changed ink cart. but after trouble started.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
1/8/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox without using the computer?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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