Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to connect to WiFi. Netgear. It was working with my…

Customer Question
Trying to connect to...

Trying to connect to WiFi

Technician's Assistant: Who makes your router?

Netgear

Technician's Assistant: What have you tried so far?

It was working with my router but the internet was slow so I changed my router and now it want connect

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 hours by:
1/8/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 6 months ago
Every since I changed routers
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 6 months ago
I couldn't get the thing to pull up on my phone
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

It must be done on a computer please

Ask Your Own Printers Question
Customer reply replied 6 months ago
Ok but the WiFi is for a printer
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Yes, I will connect to the computer and fix the printer

Ask Your Own Printers Question
Customer reply replied 6 months ago
Will there be any more charges
Customer reply replied 6 months ago
The computer says security alert , I give up I hope there's no more charges you can take me off your site please and thank you
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

The remote assistance is optional but it is a paid extra.

Ask Your Own Printers Question
Customer reply replied 6 months ago
No thank you
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Ok - I am going to opt out here so another expert can assist. you will be emailed when they pick this up..

Regards
Kris

Ask Your Own Printers Question
Customer reply replied 6 months ago
That's ok I don't want too I give up , no need to speak with anyone else
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 6 months ago
No
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We just installed a new router and I tried to print on my HP
We just installed a new router and I tried to print on my HP ENVY 4500 but it says It is not connected to the Internet. I'm not tech savvy at my age, and would appreciate any help setting up the print… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
My pixma MX 452 can not fine my wifi router. My pc is a
It has worked ever sence cable company sent thr Netgear. But 3 days ago won't print grom my pc, but will print from copy, and fax works well … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I need to connect it to my wifi. I did it just last week and
I need to connect it to my wifi. I did it just last week and now it won't connect … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My Epson Work Force 645 printer suddenly stopped connecting
My Epson Work Force 645 printer suddenly stopped connecting to wifi last night. It said "MAC address filtering" failed. But I never had "MAC address filtering" on in my router (Apple). My computers & … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I'm trying to set up my new WF-4734 printer to work
I'm trying to set up my new WF-4734 printer to work wirelessly from my PC. When getting to the screen on the printer that shows "device name, it says EPSONBD63A1 and I can't find a way to change it to… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
After I changed my password yesterday I couldn't print.
After I changed my password ***** I couldn't print. Called Canon and supposedly they updated my printer driver. Still could not print and they started saying I had all these foreign email addresses on… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I have a Canon Pixma G3100 that I am setting up but cannot
HI, I have a Canon Pixma G3100 that I am setting up but cannot get the wifi to engage. The green light is blinking twice and the blue wifi is solid blue. pressing the wifi and color does nothing.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just installed a new modem and connected it to my router,
I just installed a new modem and connected it to my router, my MAC, my iPad and 2 iPhones - all wireless and working fine. However, I can not figure out how to connect my HP Laserjet M1217 to the netw… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We have changed router and network provider .....the laptop
we have changed router and network provider .....the laptop is connected but we can't connect to the printer … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
517 satisfied customers
I have an Apple laptop; a Netgear router, and a wireless
I have an Apple laptop; a Netgear router, and a wireless Canon 5400 series printer. Recently, Netgear support staff reconfigured my router; since, I am unable to connect with the printer. How to solve… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
When trying to connect MFC-9840CDW to wireless network
When trying to connect MFC-9840CDW to wireless network continue to get error message connection NG. Recently moved printer but was connected to same network before move. HELP… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Printer canon mg5560 (series5500) Not printing on wireless
printer canon mg5560 (series5500) Not printing on wireless to Apple mac computer I tested instructions yesterday given but still not accessing. Any further tests available?… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
my epson xp-310 is very slow to recognize the wireless connection
my epson xp-310 is very slow to recognize the wireless connection in my home. My computer is right next to the printer… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
epson wf 2540 i cant connect to my wifi network if i take
epson wf 2540 i cant connect to my wifi network if i take off the password, connection is ok, but when i add a password XXXXX enter this into the printer setup it wont connect please help… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I had to replace my Belkin router with a Netgear N300. It
I had to replace my Belkin router with a Netgear N300. It nor my computers do not recognize my HL2270DW printer which was working fine until then. I recognized later Netgear uses IPs based on 192.168.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a kodak esp c315 printer - I have lost connectionw with
I have a kodak esp c315 printer - I have lost connectionw with my wi-fi and my printe will not respond please help with suggestins!!!… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
HP Officejet 6500A Plus. 2 problems, both recent. 1. Copy
HP Officejet 6500A Plus. 2 problems, both recent. 1. Copy quality very poor from the glass, as though there is no ink. Ink status says there is ink and the cartridge was just changed. Copy quality fro… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
659 satisfied customers
am still trying to set up HP PHOTOSMART eStation C510 series
am still trying to set up HP PHOTOSMART eStation C510 series - it's asking me for Network SSID - have no idea what that is?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x