Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is giving message Pick motor stalled Press when I press…

Customer Question
It is giving message...

It is giving message Pick motor stalled Press when I press indicator it tries to print and resends the message. There is paper in the printer and it has been working fine until now I turned it off and when I restarted, same thing. What now?

Technician's Assistant: What's the brand and model of your printer?

HP Officejet Pro 8600

Technician's Assistant: How long has this been going on with your OfficeJet?

5 minutes. has been fine all day

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never it has never prompted me to

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It won't copy or print from laptop

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 8 months ago
I think the paper tray is part of the problem. It first said it was out of paper when it wasn't and I think it might be too loose
Answered in 1 hour by:
1/8/2018
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,908
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My HP Officejet Prio 8600 plus will not print.,.message is
my HP Officejet Prio 8600 plus will not print.,.message is "Pick motor stalled … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Pick. Pick motor stalled. Pull plug from wall. Wait 60
Pull plug from wall. Wait 60 seconds and replugged. Pull plug from back of printer wait 60 seconds and replugged. Removed all cartridges waited 60 seconds and put back in … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Printer shows pick motor stalled. Hp officejet pro 8600
printer shows pick motor stalled JA: What's the brand and model of your printer? Customer: hp officejet pro 8600 plus JA: How long has this been going on with your OfficeJet? Customer: several weeks J… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Pick motor stalled is on my screen... what is the remedy? Hp
Pick motor stalled is on my screen... what is the remedy? … read more
Harry
Harry
Engineer
2,908 satisfied customers
I tried all HP recommendations to allow me to print on HP
I tried all HP recommendations to allow me to print on HP officejet pro 8600 after I loaded new print cartridges. Paperis loaded but I get a message after trying to print that the printer won't print … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
My HP Office jet Pro 8600 says "pick motor stalled". I am
my HP Office jet Pro 8600 says "pick motor stalled". I am unable to print or to copy. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Printer dose not want to print something is wrong with ink
printer dose not want to print something is wrong with ink or printer system … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Have an HP OfficeJet Pro 8600, Getting an error message:
Getting an error message: "Pick Motor stalled. Press OF" When I do, it just cycles thru same. Have tried turning the printer off. same result … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
When I try to print on my HP Office Jet Pro 8600, I get a
When I try to print on my HP Office Jet Pro 8600, I get a message "Pick Motor stalled. Press." Then nothing. John … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
Model #8600 plus -currently will not pick up paper & makes
Model #8600 plus -currently will not pick up paper & makes clicking noise.Screen indicates pick motor stalled-press.Need help! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I get error message that "Pick motor stalled". We have
I get error message that "Pick motor stalled". We have office jet pro 8600+. How do I fix it? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Pick motor stalled, 3 yr Feb 17, Hp Officejet Pro 8600,
It printed a paper yesterday and when I went to reprint this message came up repeatedly … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
my printer keeps giving me the message Pick Motor Stalled"
my printer keeps giving me the message 'Pick Motor Stalled" What do I do to get it to print?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a HP Officejet Pro 8600 Plus. It will not print - the
I have a HP Officejet Pro 8600 Plus. It will not print - the explanation according to the print is that the pick motor stalled. What do I do?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have an HP Officejet Pro 8600. It cannot receive print commands
I have an HP Officejet Pro 8600. It cannot receive print commands from the desktop. The error message reads: "Pick Motor Stalled." How do I get the printer to unstall and work?… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
My HP Officejet Pro 8600 printer is not grabbing paper.
My HP Officejet Pro 8600 is not feeding the paper properly. I keep getting a message that says pick motor stalled. Press. Any paper that goes through has a crumbled chunk out of the top of it. Any ide… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
on a officejet pro 8600 i have a error of pick up motor stalled
on a officejet pro 8600 i have a error of pick up motor stalled . what can i do to fix it?… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I just bought a hp officejet pro 8600 plus. It wont pick up
I just bought a hp officejet pro 8600 plus. It won't pick up the paper to print. the screen says "pick motor stalled". What do I need to do to get this right?… read more
WesPCDr
WesPCDr
Master's Degree
170 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x