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I changed wireless routers and need to connect my pixma

Customer Question
I changed wireless routers...

I changed wireless routers and need to connect my pixma MG6800 to the new one. I can't find where to enter the info on the printer's menu.

Technician's Assistant: Who makes your camera?

Um - not a camera. A printer

Technician's Assistant: What have you tried so far with your MG6800?

In settings - new LAN. But I don't find a list of possible wifi's, which is what I think I expect.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No - thanks. Sorry about the wrong number, so to speak!

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/8/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. MG6800 is the general model. Is it the printer model MG6820, or MG6850, etc.? Please check the label on your printer.

- Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

Please try the following steps on your printer's screen:

  1. While on the HOME screen, swipe the printer's screen, then tap on option LAN settings.

  2. Tap on option Wireless LAN setup.

  3. Tap on option Standard setup.

  4. Then select your new router's Wi-Fi / wireless network name.

  5. When prompted, enter your new router's Wi-Fi / wireless password, then select OK.

  6. If successful, try printing something and check.

- What's the model of your new router?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Experience: Troubleshoot printers, scanners, etc.

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