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I keep installing ink cartridges but it keeps saying that it…

Customer Question
I keep installing ink...

I keep installing ink cartridges but it keeps saying that it does not recognize the red and yellow one. sometimes just yellow.

Technician's Assistant: What's the model of your printer?

7520

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes, and I have replaced them a dozen times or more. I have unplugged printer, and I know its not low on ink.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am using ink cartridges bought specifically for this printer, not a refill .

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
1/8/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,637
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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