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I need to set up my new office jet pro 6978. A mac book. I…

Customer Question
I need to set...

I need to set up my new office jet pro 6978

Technician's Assistant: What kind of computer or device are you printing from?

A mac book

Technician's Assistant: How long has this been going on with your OfficeJet?

I just got it and am setting it up

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

A few weeka ago I think

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I ptobably need the printer driver.

Submitted: 6 months ago.Category: Printers
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Answered in 7 minutes by:
1/7/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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