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Printer is stuck in a loop and I cannot cancel the print…

Customer Question
Printer is stuck in...

Printer is stuck in a loop and I cannot cancel the print job

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Dont recall

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
I am waiting
Answered in 2 hours by:
1/8/2018
Technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 735
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-4uo51zvw,

Thanks for using JustAnswer. I just came online and noticed nobody has helped you yet. I am happy to assist you with this issue. Can you please tell me if your computer is a Windows or Mac computer? Then we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 6 months ago
Thx I was able to solve the problem.
Technician: Sheri, Expert replied 6 months ago

ok, thanks.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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