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I need to know how to clear a paper jam and what the various…

Customer Question
I need to know...

I need to know how to clear a paper jam and what the various icons on the printer represent. I looked through my owners manual and could find nothing to help.

Technician's Assistant: What's the brand and model of your printer?

HP laser Jet Pro MFP M227fdn

Technician's Assistant: How long has this been going on with your LaserJet?

The jam occurred a couple days ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never, I've had the printer about 4-5 months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thank you

Submitted: 7 months ago.Category: Printers
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Answered in 4 hours by:
1/8/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,839
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
please
Customer reply replied 7 months ago
I don't need to take care of the problem for me. Thanks anyway. Jane
Technician: Harry, Engineer replied 7 months ago

OK

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Customer reply replied 7 months ago
No thank you
Technician: Harry, Engineer replied 7 months ago

OK

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Customer reply replied 7 months ago
I can log into the computer and wait for your online instructions
Technician: Harry, Engineer replied 7 months ago

OK

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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