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Unable to connect to wife. Epsom XP-434. Since i switched to…

Customer Question
Unable to connect to...

Unable to connect to wife

Technician's Assistant: What's the brand and model of your printer?

Epsom XP-434

Technician's Assistant: How long has this been going on with your XP-434?

Since i switched to xfinity services I have tried the wifi set up multiple times. all other devices connect with password, on print out ti says wrong password *****

Submitted: 6 months ago.Category: Printers
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Answered in 6 minutes by:
1/7/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
since I switched to xfinity wifi- 2 weeks
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 6 months ago
done
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Did this help?

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Customer reply replied 6 months ago
NO
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Have you been through the wifi wizard and reset up?

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Customer reply replied 6 months ago
I did, however it just printed something from a few days ago
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Would it be ok to connect and have a look?

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