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It's my printer, serial number ACNH44523, about 10 yrs old.

Customer Question
It's my printer, serial...

It's my printer, serial number ACNH44523, about 10 yrs old. Worked fine till a fewweeks ago when it started to growl. Now I get a msg to unplug it and use my users's manual which I don't have. I don't EVER remember updating software. Thoughts?

Technician's Assistant: Which software or app can I help with?

I don't know. Perhaps the latest, I'm a bit dumb with this stuff.

Technician's Assistant: What have you tried so far with your software?

Nothing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Idon't thinkso. Just want it to work again!

Submitted: 6 months ago.Category: Printers
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Answered in 12 minutes by:
1/7/2018
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,849
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Could you please tell me the brand and the complete model number of the printer?

Is there a particular error message or code showing on the printer display screen at all?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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