Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Off line when I try to connect says printer turned off but…

Customer Question
Off line when I...

Off line when I try to connect says printer turned off but it is turned on

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Need to get both laptop and desk computer will not connect

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
1/7/2018
Technician: Jason Jones, Technician replied 8 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,779
Experience: 10+ years work experience.
Verified

Hello,

Are you setting up a new printer or has this worked in the past?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Problem is not with printer. It's with scanner, error
Problem is not with printer. It's with scanner, error message says Scanner is busy. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
264 satisfied customers
I have a Brother MFC-8710DW running on IMac desk top. This
Hello, I have a Brother MFC-8710DW running on IMac desk top. This printer works well with my computer, but it doesn't work well with my apple phones and apple laptop. This situation is fairly recent b… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a lenovo laptop and a Epson printer but every time I
I have a lenovo laptop and a Epson printer but every time I want to print something I get a sign coming up saying the printer is off line I hope you can help me Please, from Stephen Burns. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
131 satisfied customers
My pixma mx922 is set up and the main one works fine, my
My pixma mx922 is set up and the main one works fine, my network one keeps saying it's not on-line and I don't know how to remedy this … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
When I try to print my laptop says that my HP Envy 5530
When I try to print my laptop says that my HP Envy 5530 printer is off line; yet, when I look at the printer itself it shows that it is online. Do you know what I can do to resolve this? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
I have a Macbook air (early 2015) and a Brother HL1210W
I have a Macbook air (early 2015) and a Brother HL1210W printer - about 2 years old. I have had the combination working in the recent past but recently desk top computer went down (and out!) so I want… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have a canon mx890 series printer and it has suddenly
I have a canon mx890 series printer and it has suddenly stopped working wirelessly. I have reset the wifi connection. I have turned it off and back on and reset the wifi connection, I have unplugged i… read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
I have a cannon mp480 that is hard wired to my desk top computer,
I have a cannon mp480 that is hard wired to my desk top computer, I have a HP laptop that is connected wirelessly to a belkin router, i used to be able to print from hp laptop through my desk top, but… read more
PCDrMiller
PCDrMiller
Bachelor's Degree
675 satisfied customers
got the printer today and was told that i could hook it up
got the printer today and was told that i could hook it up to the lap tops in the house and i can't remember what i was told , have every thing hooked up even the usb cord. can you help me… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I just bought 2 Brother printers at the insistence of our IT
I just bought 2 Brother printers at the insistence of our IT tech support for our home. THe 9320 is hooked up wirelessly through our network (Airport) and is used on 2nd floor of our home for our 2 PC… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an Acer Aspire 5251. I have 2 printers at home that
I have an Acer Aspire 5251. I have 2 printers at home that are hooked up to desk top computers and my work computer at the office all listed on my printer list. All worked until about 2 weeks ago. The… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am trying to re-establish my wireless printing after having
I am trying to re-establish my wireless printing after having to reinstall my software. Cannot get my laptop to connect to the printer although it says printer is ready. it won't print. I probably nee… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Trying to print with my cannon pixma620. Just purchased this
Trying to print with my cannon pixma620. Just purchased this laptop G42-230US Notebook. Had the printer working wirelessly but when I turn the computer off and back on again the computer says offline.… read more
Deependra
Deependra
Bachelor's Degree
86 satisfied customers
hp 6500 all in one printer and the green on button just flahses.
hp 6500 all in one printer and the green on button just flahses. The printer will not turn on.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
HP Photosmart C7280 cant find wireless router when attempting
HP Photosmart C7280 cant' find wireless router when attempting to use wireless setup wizard… read more
josh412
josh412
Associate Degree
202 satisfied customers
We just purchased and installed the HL5370-DW. We have a parallel
We just purchased and installed the HL5370-DW. We have a parallel port connection. The printer is installed and wired to our main desktop machine and our laptops are connected via a network. One of th… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
My Pixma mx 860 was working great with all desk top and laptops
My Pixma mx 860 was working great with all desk top and laptops in my home. After I re-configured two new laptops to be able to read the router (and the printer as the printer was wirelessly connected… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My print jobs dont print but just stack up in the queue. It
My print jobs don't print but just stack up in the queue. It was printing fine and then just stopped, no new programs downloaded...? In my printers file it says "printer off line". How do I get my pri… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x