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I just set up my HP Office pro 6975 and it won't print. It…

Customer Question
I just set up...

I just set up my HP Office pro 6975 and it won't print. It appears to not be receiving the information from the computer to print. I have obviously failed to set up a part of the printer. Can you help?

Technician's Assistant: What HP model do you have?

Office pro 6975

Technician's Assistant: How long has this been going on with your HP printer?

Since I set it up yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only if he has a question for me

Submitted: 4 months ago.Category: Printers
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Answered in 14 minutes by:
1/7/2018
Technician: Kamil Anwar, Technician replied 4 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,691
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 4 months ago

Are you getting an error trying to print the document?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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