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I am trying to scan from the feeder not the platen. No it…

Customer Question
I am trying to...

I am trying to scan from the feeder not the platen

Technician's Assistant: Is there an error code on your printer when you try to scan?

No it scans the platen but the douents are in the feeder

Technician's Assistant: When did you last update the printer driver software?

I have never done that

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Dont think so

Submitted: 8 months ago.Category: Printers
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Answered in 3 hours by:
1/7/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer/scanner?

May I know the operating system you are using? Is it Windows 10?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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