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I am trying to add my L575 to my MacBook air, when I click…

Customer Question
I am trying to...

I am trying to add my L575 to my MacBook air, when I click add this comes up as the printer name and kind

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

L575 Series 192.168.2.198(IP)-Epson TCPIP

Technician's Assistant: When did you last update the printer driver software?

Yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This seems to be a problem with my MacBook as my wife works just fine

Submitted: 6 months ago.Category: Printers
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Answered in 6 hours by:
1/7/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
of course I still need help
Customer reply replied 6 months ago
quit trying to get more money just tell me what to do
Customer reply replied 6 months ago
is anybody there???
Customer reply replied 6 months ago
this is not right, you have charged my AMX $18 for providing a solution and I have received nothing, either give me the solution or return my money! If I don't hear from someone in 10 minutes I will call AMX and tell them to cancel payment.
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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