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I have a Brother MFC-7340. In my photocopies, there are

Customer Question
I have a Brother...

I have a Brother MFC-7340. In my photocopies, there are horizontal parts that are faint. When I make another copy, the faint horizontal parts move down progressively. Sometimes I get a "perfect" copy, but most often, I don't.

Technician's Assistant: What kind of computer or device are you printing from?

Lenovo laptop

Technician's Assistant: How long has this been going on with your MFC-7340?

Quite some time now. I think I started noticing it since I changed my toner cxartridge a few months ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

My Lenovo is new-ish.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing I can think of.

Submitted: 7 months ago.Category: Printers
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Answered in 14 hours by:
1/7/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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