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I cannot get it installed I do not have a dvd to use the cd…

Customer Question
I cannot get it...

I cannot get it installed I do not have a dvd to use the cd but it is not listed among the other Canon printers to do it manually

Technician's Assistant: What Canon model do you have?

PIXMA MX 922

Technician's Assistant: How long has this been going on with your Pixma?

I just got it today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I just optimized the outdated drrivers. Is that what you mead?

Submitted: 6 months ago.Category: Printers
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Answered in 6 minutes by:
1/7/2018
Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Customer reply replied 6 months ago
No I do not want secure connect
Technician: Md. Sadique, Engineer replied 6 months ago

What is the operating system of your computer?

Windows/Mac

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Customer reply replied 6 months ago
Windows 10
Technician: Md. Sadique, Engineer replied 6 months ago

How are you trying to install it?

wirelessly or via USB cable

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Customer reply replied 6 months ago
wireless
Technician: Md. Sadique, Engineer replied 6 months ago

Great!

To use a printer wirelessly you have to connect the printer and computer both on the same network.

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Technician: Md. Sadique, Engineer replied 6 months ago

I guess your computer is already connected to your house wifi.

Now, we will connect the printer.

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Customer reply replied 6 months ago
They are both connected
Technician: Md. Sadique, Engineer replied 6 months ago

In that case, go to control panel > then Hardware and sound > devices and printers > then at the top do you see an option "Add printer".

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Technician: Md. Sadique, Engineer replied 6 months ago

If yes, then click on it and tell me if the computer is able to find your printer.

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Customer reply replied 6 months ago
I see add printer
Customer reply replied 6 months ago
It says no device found
Technician: Md. Sadique, Engineer replied 6 months ago

In that case, the printer is not connected to the wifi.

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Technician: Md. Sadique, Engineer replied 6 months ago

I will give you a video manual which will help you to connect your printer to your wifi.

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Customer reply replied 6 months ago
okay
Technician: Md. Sadique, Engineer replied 6 months ago

Please click this link to access the video: https://www.youtube.com/watch?v=HyiB34ZrtEI

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Technician: Md. Sadique, Engineer replied 6 months ago

Were you able to connect your printer to the wifi?

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