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Printer doesn't print but does all the moves. USB.? don't…

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Printer doesn't print but does all the moves

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

? don't know how to

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
1/7/2018
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,240
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your printer?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Is there any error or message when printing?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 7 months ago
Canon MG35222 Windows 7 no message
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yd4bj4qq
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yd4bj4qq
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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