Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I up graded my card program to 2018 and it won't print a 2…

Customer Question
I up graded my...

I up graded my card program to 2018 and it won't print a 2 sided card for me. I have tried every configuration and it puts the inside message on the left side and all that ever comes up is to re figure it and I can't print anything.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB. It prints my old version of Hallmark perfectly.

Technician's Assistant: When did you last update the printer driver software?

I don't know

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 day by:
1/8/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,585
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My photo paper is causing a paper jam every time, 4632 e all
Before I was printing prictures like always for kids photo album it printer 2 or 3 then paper jam I have cleaned all rollers with Alcohol … read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I have a Cannon printer that I just bought, and I make cards
Hi I have a Cannon printer that I just bought, and I make cards on my printer I have a Hallmark card studio that I purchased, but I can not print a card off the printer, I called Hallmark and they gav… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I a, It is 726...maybe bought 18months ago. I am trying to
It is 726...maybe bought 18months ago. I am trying to work it with my Publisher program which it has done up until a few weeks ago. I am using windows 10 which is forever up grading, and I also a have bought a 2016 version of Publisher since this problem . Everything works well with the Publisher program until I want to print a booklet. The Publisher sets itself every clearly but then when I push print, the canon comes in on top. Itstill shows the booklet etc but is usually come out on the tray as one sheet fole … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Just bought WF 4630 all in one. I can copy in color just
Just bought WF 4630 all in one. I can copy in color just fine BUT, can't print in color from any program like Libre Office, any web page or Hallmark Card program. Is there a setting that I need to cha… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I am unable to print envelops from Hallmark Card Studio or
I am unable to print envelops from Hallmark Card Studio or CreataCard Gold … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
My name is ***** ***** and it's regarding an error message
Hello..my name is ***** ***** and it's regarding an error message 3527 on a Kodak ESP Office 6150 printer. There appears to be no obstruction but I can't clear the error message off and the cartridge … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson 800 printer, I cannot get it to type my
I have an Epson 800 printer, I cannot get it to type my invoices. I just put a new ink and I can print from the utilities tests, howerver, it won't print my invoices? Can you help me?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I'm struggling with getting my epson TM u220 to print from a
Customer: I'm struggling with getting my epson TM u220 to print from a POS program in a restaurant. It's been printing fine during the last few years over a parallel to usb cable (It's failed a few ti… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I changed the color cartridge on my Cannon 280. It will make
I changed the color cartridge on my Cannon 280. It will make a color copy. I am trying to print a Hallmark birthday card. I can only get it to print in black. How do I get the printer to print a card … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a fairly new HpOfficeJet Pro8600. It will print everything
I have a fairly new HpOfficeJet Pro8600. It will print everything except envelopes.when I try to print,any size,envelope I get a message that says it's the wrong size paper. I've tried all different p… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I own a ESP Office 2170 + 2524 printer that stopped printing
I own a ESP Office 2170 + 2524 printer that stopped printing after a kodak download. Of course, I tried everything to troubleshoot this problem. I currently indicate that I'm connected to the printer … read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
My printer is not printing. I have purchased new ink and put
My printer is not printing. I have purchased new ink and put both black ink and colored ink in my printer and the ink light is still flashing.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have installed my new kodak c310 printer it keeps coming
I have installed my new kodak c310 printer it keeps coming up with error cannot connect to printer everything is connected can't figure out what is wrong… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I just purchased a new HPOfficejet 6500. I can get the printer
I just purchased a new HPOfficejet 6500. I can get the printer to accept the paper used for greeting card but it will not accept an envelope. Can you help?… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Several months ago, I purchased HP Photosmart Premium printer. Serial
Several months ago, I purchased HP Photosmart Premium printer. Serial number MY9CM570QX05D7 Model C309g My operating system is Windows XP. When trying to print envelopes on Hallmark Card Studio 2010 D… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I am trying to print envelops that are 5 3/4 x 8 3/4 from
I am trying to print envelops that are 5 3/4" x 8 3/4" from two different greeting card applications: Hallmark Card Studio 2007 and Greeting Card Factory Deluxe by Nova. The programs are set up to use… read more
Josh
Josh
Associate Degree
38 satisfied customers
Ive recently bought a Dell Inspiron pc & it was supplied with
I've recently bought a Dell Inspiron pc & it was supplied with Windows 7 & Office 2007. I used to have a Dell with Windows XP My HP Laserjet 5L used to work perfectly with the old Dell, but now it is … read more
Scott H.
Scott H.
Bachelor\u0027s Degree
37 satisfied customers
I have a HP Deskjet F4100 All in one and it will not make Hallmark
I have a HP Deskjet F4100 All in one and it will not make Hallmark Cards anymore. The colors are awful and I put in new ink and run the test page and still the same.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x