Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How do I get my MFC-J6920DW to print properly? I put in a…

Customer Question
How do I get...

How do I get my MFC-J6920DW to print properly? I put in a second fresh black cartridge and black won't print. the CMY cartridges are fresh but do not register as full.

Technician's Assistant: What's the model of your printer?

MFC-J6920DW

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages except low ink, I've opened the cover many times.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 8 months ago
Now it's giving me messages to 'reinstall (cartridge) firmly'
I am.
Could the cartridges be defective?
Answered in 37 minutes by:
1/6/2018
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,134
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

It is normal to see the black nozzles fail first as they get the most use, especially on a printer that is double its service life.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 8 months ago
Send me instructions for the manual cleaning.Thanks.
Technician: Nathan, Engineer replied 8 months ago
Sorry I missed you earlier.
To try manually cleaning the print heads:
Open up the printer, and look for the "carriage" that goes back and forth (on metal rails) over the paper while
printing. This is the printhead.
You'll remove the ink cartridges from the printer, then clean on the bottom of them (focus on the ink port/hole) as
well as inside the printer where they mate up using qtips and rubbing alcohol.
Unfortunately your model does not have a removable printhead, so it will have to be cleaned in place. Fold up a
piece of paper towel in quarters the long way, saturate the middle with alcohol, slide it under the print head, and
pick up on the ends while moving up and down to clean it (think of drying your back with a towel).
When cleaning the port on the print head that the ink flows into from the cartridge, also try using a qtip to "pump"
the liquid down into the port and force it through, which will help to dissolve any clogs. If possible, you'll get better
results by using a syringe and appropriately sized rubber tubing (that will fit into the ink inlet port) to force the
alcohol to flush through the head)
After all of this swab again with a few dry qtips or give a blast of compressed air to dry everything well, then put it
all back together. You can now try to print, or run the automated print head cleaning function in the setup menu.
You may have to run a few pages through before everything starts flowing properly again.
If none of this helps, then you've got a faulty print head(s) which would need to be replaced.
Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,134
32,134 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Replaced ink cartridges with brothers ink j6520dw..ink
Replaced ink cartridges with brothers ink j6520dw..ink cartridge 103. can get color print but the black won't print? Was working fine prior. Bought to Black and have tried both. no luck. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My MFC-J451ODW printer has started rapidly depleting the
My MFC-J451ODW printer has started rapidly depleting the black ink cartridge. I don't print often, but a few months back I replaced the large black cartridge, which had been in service for a long time… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I changed the ink on my printer and it is not recognizing
I changed the ink on my printer and it is not recognizing one of the cartridges. I've turned the printer off and on to reset but the message is still appearing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I have the Brother MFC-J835DW printer. The black ink cartridge
I have the Brother MFC-J835DW printer. The black ink cartridge ran out so I replaced it. After doing so, the black ink does not print. The three color cartridges are also full and are printing fine. I… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a Brother MFC-J435W printer..just changed the black
I have a Brother MFC-J435W printer..just changed the black ink..it registers full, but is not printing the black ink..color ink is printing fine, but thy are low… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a HP Officejet Pro L7600 printer and just changed the
I have a HP Officejet Pro L7600 printer and just changed the print cartridges with your recommended HP cartridges. The printer calabrated. When I went to setup, network menu, view network settings, pr… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I have a canon ip5200 -when i do the test page the blacl k
I have a canon ip5200 -when i do the test page the blacl=k doesn't print--i have cleaned nozzles and heads many times… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
My Canon iP 4200 will not print the body text from pages I
My Canon iP 4200 will not print the body text from pages I wish to print. I have checked all cartridges and they are fine.Perhaps I have inadvertently hit something on my computer? It prints out in fu… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I have an HP Deskjet Printer 2050 J510 series. I ran very
I have an HP Deskjet Printer 2050 J510 series. I ran very low on black ink & the estimated ink level indicator showed a low level! I purchased a new cartridge, No. 61, and when I installed the new car… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a printer MFC-240C that refuses to recognise the presence
I have a printer MFC-240C that refuses to recognise the presence of the ink cartridges. The cartriges are new and full of ink. They are properly inserted and the cover is closed. What should I do? Is … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I am having trouble with my MP830. It keeps giving messages
I am having trouble with my MP830. It keeps giving messages that "more than one ink tank of the following color is installed" and then it highlghts one tank, usually the large black one. Of course it … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a Canon Pro 9000 printer. I get an error message that
I have a Canon Pro 9000 printer. I get an error message that there is a problem with the inks. The magenta tank indicator light is off. I remove the tank and inspect it. It has a quantity of ink remai… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I installed a new color cartridge that I purchased from Canon
I installed a new color cartridge that I purchased from Canon and installed properly. I get a message that the cartridge cannot be recognized. I also counted the amber flashing lights and was instruct… read more
bineeshap009
bineeshap009
System Support Engineer
Bachelor's Degree
504 satisfied customers
I have a Canon IP 4200. The second button from the top flashes
I have a Canon IP 4200. The second button from the top flashes with 4 flashes. The manual says this means the black ink cartridge is not recognized. I just installed two new (Canon brand, not substitu… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My printer is MFC 210C It gave a message low ink black and
My printer is MFC 210C It gave a message low ink black and yellow, I replaced both and it won't print message is no cartridge. I have re seated all colors but still get same error… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
Help. My printer was just fiine until I changed the black
Help. My printer was just fiine until I changed the black ink cartridge. Now it will not print. Instead, I get the message: Printer is not ready to print.The Printer is an Epson Workforce 600… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
My printer stopped printing black in the middle of a print
My printer stopped printing black in the middle of a print job. I have changed the ink cartridge with a fresh unit and have run through several cleaning and aligning cycles. It still won't print ANY b… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have replace the Cyan cartridge in my printer, carefully
I have replace the Cyan cartridge in my printer, carefully and properly, but the message board continues to flash "Ink empty-Cyan" and then instruct me as to how to change it, which I've already done.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x