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I have a XP-820. It is printing a complete line all across…

Customer Question
I have a...

I have a XP-820. It is printing a complete white line all across the page eliminating the print.

Technician's Assistant: What's the brand and model of your printer?

Epson XP 820

Technician's Assistant: How long has this been going on with your Epson printer?

It just started doing it about a week ago. I was doing a business letter and it simply made the printed version unusable because of eliminating lines of print.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I think that I did the latest version of Sierra in November or early December

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just that I have had excellent service from the printer until just recently.

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
1/7/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,585
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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