Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am connecting a new Epson xp 830 printer & am at the WiFi…

Customer Question
I am connecting a...

I am connecting a new Epson xp 830 printer & am at the WiFi Wizard password ***** WiFi password ***** ***** combination of lowercase letters and numbers. It is not clear on the printer window how to toggle between letters and numbers, having choices 1 symb., 2abc, 3def, etc.

Technician's Assistant: What Epson model do you have?

Epson XP 830 Expression Premium

Technician's Assistant: How long has this been going on with your Epson printer?

Just bought today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last OS update was a day or so back. I use MacBook Pro, but I am using the printer screen, not the computer at all. Should I enable the printer through the MacBook first? I have not done Epson Connect yet. I have not used the CD that came with the printer yet, not knowing whether it inserts in the Mac cd door or in the bottom of the printer's cassette 2 tray.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, and thank you

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 hours by:
1/7/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,820
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 7 months ago
Bryon helped me yesterday & I am appreciative. No need for further action. Thanks, Victoria
Technician: Harry, Engineer replied 7 months ago

OK

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am trying to print an e-mail with an imbedded image to an
I am trying to print an e-mail with an imbedded image to an Epson XP-830. No matter what I set under properties, it prints to cassette 1 instead of 2, where the letter-sized paper is. … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I recently purchased an EPSON xp830 Expression Premium and
My name is ***** ***** I recently purchased an EPSON xp830 Expression Premium and there is no disk in the box. When I chexked with Best Buy they said I xhould check with Epson . Can I get one so I can… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It keeps trying to print a cd/dvd. I have never used this
It keeps trying to print a cd/dvd. I have never used this setting and I made sure all of the settings are set for letter, I have turned off and unplugged. I still can't print! … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an Epson Expression Premium XP-830 (small-in-one)
Hi! I have an Epson Expression Premium XP-830 (small-in-one) printer. When we print a document, several lines of text throughout the document show the tops of text letters cut off, sometimes the botto… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I have an Epsom XP 830 Expression Premier printer. I
I have an Epsom XP 830 Expression Premier printer. I originally tried to set it up for wireless transmission but that did not work. I want to do that now. I have a MAC Pro laptop with up to date softw… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Trying to enter number on keypad for WiFi login and can't
trying to enter number on keypad for WiFi login and can't add numerals past "1" , also don't understand the use of "Symb." on the 1 key? … read more
Cabletech
Cabletech
High School or GED
144 satisfied customers
I have a new Epson 830 printer. How do I select cassette 2
I have a new Epson 830 printer. How do I select cassette 2 to print 4x6 photos. It keeps printing to cassette 1 on 8x10 even though I am telling it to print 4x6. Get a message saying the photo will no… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I can't print mailing labels on my epson 830, Epson xp-830
Epson xp-830 expression premium less than a week old … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Epson wf2650 need to enter wifi password which contains
Epson wf2650 need to enter wifi password which contains symbols. Only allows me to choose between upper/loeercase letters and numbers. Can't enter symbols. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
289 satisfied customers
I have an Epson XP-830. I want to use the ADF for copying.
I have an Epson XP-830 . I want to use the ADF for copying. But now when I place documents in the feeder and press start, I receive the message 'Original will be scanned from the scanner glass with th… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
We have just purchased xp 640 expression premium, but don't
we have just purchased xp 640 expression premium , but don't know how to instLL. WE ARE NOT VERY GOOD WITH THIS SIDE OF COMPUTER USE … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
It wont print from cassette 2, Epson XP-830 less than 6
It wont print from cassette 2 JA: What's the make/model number of your printer? How old is it? Customer: Epson XP-830 less than 6 moths ols JA: What kind of computer are you printing from (Mac or PC)?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Nightmare...bought an epson xp-830 set it up no problem. but
nightmare...bought an epson xp-830 set it up no problem. but it forgets all the wi fi settings, every time i try to print, when it goes to sleep, and so i have to reset all my passwords and set up the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
How does the automatic feed on top of printer work??
How does the automatic feed on top of printer work?? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an Epson XP-820. Whenever I try to print labels or
I have an Epson XP-820. Whenever I try to print labels or envelopes, it thinks I am printing a CD/DVD. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Trying to print a cd for the first time on my new XP-830 and
Trying to print a cd for the first time on my new XP-830 and keep getting this message: "Your Mac is connected to the printer via AirPrint. To print from Print CD, you need to use a driver provided by… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
Epson xp-830 trying to print envelopes with addresses but
Epson xp-830 trying to print envelopes with addresses but the printer keeps telling us to put in a DVD even though I am telling it to print from Cassette 1… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am using a HP Pavillion computer, Microsoft Word 2010, and
I am using a HP Pavillion computer, Microsoft Word 2010, and an Epson Artisan 730 printer. When I try to print a 7" X 5" envelope, I am getting the following message: The paper cassette is not set cor… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x