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I have a canon MX922 and it has printed until recently but I…

Customer Question
I have a canon...

I have a canon MX922 and it has printed until recently but I cannot get it to print now frm my computer

Technician's Assistant: What kind of computer or device are you printing from?

An HP laptop

Technician's Assistant: How long has this been going on with your MX922?

Just this week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have not

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This particular printer does not have a specific print button. it prints from the copy button which is confusing

Submitted: 6 months ago.Category: Printers
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Answered in 7 minutes by:
1/6/2018
Technician: Russell H., Printer and Office Tech replied 6 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,796
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Is the printer wireless, or on a USB cable directly to the computer? let me know in Reply, please.

If you wish I can try remotely connecting to your computer - with your approval only - and see to getting a way worked out through this problem, for a small additional fee.

If you would rather not, then I can also instruct you toward a solution, somewhat more slowly.

Let me know which approach you would prefer, and I will help you as needed.

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Customer reply replied 6 months ago
Wireless
Customer reply replied 6 months ago
are you there
Customer reply replied 6 months ago
Hello
Customer reply replied 6 months ago
Do not connect to my computer
Technician: Russell H., Printer and Office Tech replied 6 months ago

I am here. You have requested Secure Remote Assistance - but you say you do NOT want me to connect to your computer, is that correct?

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Customer reply replied 6 months ago
do not remote connect.
Technician: Russell H., Printer and Office Tech replied 6 months ago

OK. What computer are you trying to get printing working from, a Windows PC or an Apple computer, please? and, Did wireless printing work before this, with the same computer (and the same Internet service provider, the same router box, etc.) ?

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Customer reply replied 6 months ago
HP laptop and yes it has worked up until now, I have tried the little bit I know to get it going to no avail.
Customer reply replied 6 months ago
This is taking longer than I expected. I thought I would be talking with you by phone.
Technician: Russell H., Printer and Office Tech replied 6 months ago

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Was the router reset recently, or did the internet have any problem lately?

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Customer reply replied 6 months ago
Not satisfied with the long delays. Please cancel this service and refund my $5.
Technician: Russell H., Printer and Office Tech replied 6 months ago

I am passing your request to Customer Support, which should handle it with reasonable promptness. Thank you for trying JustAnswer.com. Have a pleasant day.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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