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I have a hp envy 4512 printer and I can not get it to work.

Customer Question
I have a hp...

I have a hp envy 4512 printer and I can not get it to work. I am not to good at these things. So can you please help. thank - you

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I DON 't know which one. I know that I am pluged in. Thank you, Charlotte

Technician's Assistant: When did you last update the printer driver software?

I really do not know what you are talking about, like I had said I am not to good with these things. I have been trying to do what it tells me to do when I am on my settings and it does no work. Thank you

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just thank you for helping me even if I am not to good.

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
1/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Bernie

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Sudipto

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Md. Sadique

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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