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I have a mfc j470dw printer and trying to setup to work with…

Customer Question
I have a mfc...

I have a mfc j470dw printer and trying to setup to work with wi fi and not successful

Technician's Assistant: How are you connecting to your J470DW: wirelessly or by USB?

Wireless -

Technician's Assistant: When did you last update the printer driver software?

Cannot remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No think that is it

Submitted: 6 months ago.Category: Printers
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Answered in 44 minutes by:
1/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

Do you have a printer USB cable with you?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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