Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I go to print I get a message that the printer is not…

Customer Question
When I go to...

When I go to print I get a message that the printer is not installed, it says to click the HP folder in the Start Menu, then click the printer name and then click Connect a New Printer

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No,frustrated

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
1/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox without using the computer?

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have recently installed an HP Deskjet D1660 printer.
I have recently installed an HP Deskjet D1660 printer. However I have been unable to print anything. For some reason the light keeps blinking. Once it said that it was out of paper even though it wasn… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't get the printer to go print when I go to the item I
I can't get the printer to go print when I go to the item I want to print. It says it needs to be validated. This has never happened before … read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
21 satisfied customers
I have a Hp 8610 and Imac witless. how do I set it up to
I have a Hp 8610 and Imac witless . how do I set it up to scan in documents or get the hp 8610 to recognize my computer? Do i have to have a cable or can it be done wirelessly? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Installed HP 0fficejet 6975 wirelessly, However on the
Installed HP 0fficejet 6975 wirelessly, However on the scanner shows active … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
I have a HP Photosmart 5510d series printer. I've been
I have a HP Photosmart 5510d series printer. I've been having trouble with it. It was saying it was offline. I removed it and then reinstalled it. It says driver not installed. Getting frustrated. I h… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
I cannot print from my mac air. It will not find the
I cannot print from my mac air. It will not find the wireless printer. I have search for Bon Jour on the computer and can not find that either. Could it have been deleted? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am trying to get my new printer to print. The disc keeps
I am trying to get my new printer to print. The disc keeps telling me to find the software to download in the footer of my browser. I cannot find this software. Are you able to help me, please? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
We installed a new Netgear router and now our HP ENVY7640
We installed a new Netgear router and now our HP ENVY7640 printer will not print. The icon ( ) on the printer just blinks! Printer screen wants a "location" typed in and I just can't figure what to ty… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I've been having problems getting it to print...just bought
I've been having problems getting it to print...just bought a Dell laptop, and it doesn't seem compatible like my old HP was....this AM it won't print at all...printer says it's not connected...been t… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO NOT "STEP ON HIS LINES." My HP OfficeJet 4630 is out of warrantee, and I am having no success in getting it wirelessly connected to my MacBoo… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a home network and my printer (HP Officejet 6480) is
I have a home network and my printer (HP Officejet 6480) is connected wirelessly. For many months when I clicked "Print" on my computer (Acer Aspire 5740-6378) it printed very quickly, which is still … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
HP Officejet 6500 E709n I just reinstalled drivers + solution
HP Officejet 6500 E709n I just reinstalled drivers + solution center under windows 7 home premiun and on the initial install the printer name showing up in solution center was HP Officejet 6500 E709n … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have read Eds reply about configuring HP Officejet Pro 8000
I have read Ed's reply about configuring HP Officejet Pro 8000 on Lion. I, too, have this problem. When I go to the Print/scan preferences and click the + to add the 8000, 8000 has not appeared. I hav… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
Ive upgraded from Vista to Windows 7. Now my HP Office Jet
I've upgraded from Vista to Windows 7. Now my HP Office Jet Pro L7580 won't print. I down loaded new drivers for the printer and now it prints. I am still having problems with the scanner. It wont sav… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have connected a Canon MP520 to a new HP Touchsmart(NNN) NNN-NNNNK
I have connected a Canon MP520 to a new HP Touchsmart(NNN) NNN-NNNNK with Windows 7 64- bit. The printer is recognised and prints if I print any of the old documents created in Windows xP but I get a … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just bought an HP Touchsmart computer running Windows 7.
I just bought an HP Touchsmart computer running Windows 7. My printer is an HP C6180 all-in-one. I tried to install the printer software on to the TouchSmart, but the CD I have only supports up to Win… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I have an INSPIRON 531 DELL COMPUTER AND A HP OFFICEJET J6480
I have an INSPIRON 531 DELL COMPUTER AND A HP OFFICEJET J6480 ALL IN ONE PRINTER. I RECENTLY HAD A FAMILY MEMBER HELP IN ELIMINATING SOME TYPE OF VIRUS THAT MADE IT IMPOSSIBLE TO USE MY COMPUTER. WHIL… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x