Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I downloaded the software added the printer. It worked fine.

Customer Question
I downloaded the software...

I downloaded the software added the printer. It worked fine. How it says if is off-line.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I download software from HP123 three days ago.

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
1/6/2018
Technician: Kamil Anwar, Technician replied 6 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Printers Question
Technician: Kamil Anwar, Technician replied 6 months ago

What is the make and model of your printer?

Ask Your Own Printers Question
Customer reply replied 6 months ago
HP Envy 7640e
Technician: Kamil Anwar, Technician replied 6 months ago

Have you tried reinstalling the printer?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My pixma mx922 is set up and the main one works fine, my
My pixma mx922 is set up and the main one works fine, my network one keeps saying it's not on-line and I don't know how to remedy this … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have been using an HP 7525 printer with scanner, and its
I have been using an HP 7525 printer with scanner, and its been working fine. Now, when I turn on the scanner, i get error message 9923, suggesting a connection problem … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Where is the IP address on the hp Officejet 6600 printer?
where is the IP address on the hp Officejet 6600 printer? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Not connecting to computer. Was saying default settoing is
Not connecting to computer. Was saying default settoing is OFF. HAve been messing with this ALL DAY … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Have a HP Laser Jet Professional M1217nfw printer for home
Have a HP Laser Jet Professional M1217nfw printer for home office. Never had any trouble with it, and all of a sudden it states "off line". How do I get back on line???? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
PrinterMFC-J265W when I try to print it says it is "off
printerMFC-J265W when I try to print it says it is "off line" and I don't know how to fix it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
It is no printing. says it is off line. I use a Verizon Jet
It is no printing . says it is off line . I use a Verizon Jet pack . I have it since Sept. and worked until just a few days ago … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have an Epson workforce 610 printer and sometimes it works
I have an Epson workforce 610 printer and sometimes it works with my macbook pro and then all of a sudden it says the printer is not connected. When I go back into the settings to remove the printer a… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Can't connect samsung clp315w to my cisco E3200 router, it
can't connect samsung clp315w to my cisco E3200 router … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just got a new Samsung Notebook 9 PC, how can I program
I just got a new Samsung Notebook 9 PC , how can I program the Canon Pixma series 922 printer we have presently at home. Thanks. Jane Bareng-Werner email:***@******.***… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Epson WorkForce 845 printer that refuses to respond
I have an Epson WorkForce 845 printer that refuses to respond to any print jobs.Put simply it isn't responding although it is connected wirelessly,the power is on etc.Can u help?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a MFC-J265W printer which as served three laptops/notebooks
I have a MFC-J265W printer which as served three laptops/notebooks of my wife and me. The earliest runs on Windows Vista, the next on Windows 7 Professional, and the most recent on Windows 8. I have a… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I have a CanonMP560, about 18 months old. It worked fine until
I have a CanonMP560, about 18 months old. It worked fine until a few days ago when it wouldn't print from wireless commands from either my (new) MacBook Pro, or my wife's MacBookPro. When I try to pri… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
Hello-need help-bad-problem with pixma640R . New laptop,HPdv6
Hello-need help-bad-problem with pixma640R . New laptop,HPdv6 and theprntr named. Laptop new 10-17-11. Pix new 7-14-10.;. Had successfully installed driver for pix on 10-18-11 andevery thing was worki… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I can not get my brother mfc-495cw wireless printer to work
I can not get my brother mfc-495cw wireless printer to work on my home network. My router says the printer is off line, yet the printer says it is connected to my router. Reinstalled brother software … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have an HP officejet wireless 6500 E709n all in one printer,
I have an HP officejet wireless 6500 E709n all in one printer, it has been working well for over a year but the two computers that is works with both say it is ,OFF LINE, and the printer say there is … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have an HP photosmart premium printer. We have a new harddrive
I have an HP photosmart premium printer. We have a new harddrive and I need to set up the printer with the computer again. My ireless connection is fine, but I do not have any software for the printer… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
none of my two HP computers can connect to my HP J6410 all
none of my two HP computers can connect to my HP J6410 all in one printer THEY WERE WORKING A FEW DAYS AGO BUT i AM NOW TOLD PRINER OFFLINE BUT i CANNOT GET IT TO GO TO ONLINE. CAN U HELP PLEASE… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x