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I have a PIXMA MG3600 series and I switch internet provider…

Customer Question
I have a PIXMA...

I have a PIXMA MG3600 series and I switch internet provider and I am not able to connect to the new provider

Technician's Assistant: How are you connecting to your Pixma: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 6 months ago.Category: Printers
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Answered in 4 minutes by:
1/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the exact model number of your printer? E.g. MG2520

Do you have a printer USB cable with you?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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