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My printer won't print and it says contact you for info.

Customer Question
My printer won't print...

My printer won't print and it says contact you for info

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 1 month ago.Category: Printers
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 1 month ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5,824
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox without using the computer?

Thank you.

Customer/p>
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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John

Computer Science Engineer

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Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

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