Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ever since my last update I cannot print 4x6 photos on a 4x6…

Customer Question
Ever since my last...

Ever since my last update I cannot print 4x6 photos on a 4x6 photo paper..maybe 5x7 too as I haven't tried it. Only prints on 8x10.

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 5540

Technician's Assistant: How long has this been going on with your printer?

Since my last update probably 3-4 weeks.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I never have unless someone did it long time ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I just like to print photos and can't anymore

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
are you waiting for an answer from me
Customer reply replied 6 months ago
is there additional charges..if so I decline this offer.
Customer reply replied 6 months ago
I thought someone is going to fix this..whats going on?
Answered in 13 hours by:
1/7/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 6 months ago
works now for some reason. thanks.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm trying to print out a picture on 4x6 paper and it won't
i'm trying to print out a picture on 4x6 paper and it won't print. I change the paper size to 4x6 paper and the size of picture but it says paper size wrong. I don't know what wrong. last night it pri… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
When I program to bring full page it does not in stead it
When I program to bring full page it does not in stead it prints on 4x6 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
WHEN TRYING TO PRINT A 4X6 PHOTO ON MY 7155 ENVY PHOTO, I
WHEN TRYING TO PRINT A 4X6 PHOTO ON MY 7155 ENVY PHOTO, I RECEIVE A MESSAGE THAT I NEED TO LOAD PAPER. IT WILL PRINT AN 8X10 WITHOUT PROBLEM. … read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
It will not let me change photo paper size on screen from
It will not let me change photo paper size on screen from 5x7 to 4x6 … read more
Harry
Harry
Engineer
2,593 satisfied customers
My printer is printing only about 25% of the photo. It shows
Hi, My printer is printing only about 25% of the photo. It shows up full size on the computer and the paper size is standard 8X10 but only the top right 25% of the photo prints, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am trying to print and 8 x 10 photo, So far even though
I am trying to print and 8 x 10 photo, So far even though I've taken out the 5x7 and 4x6 tray I still cannot get it to print !!!! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It will not print 5x7 photos, I can a 4x6 and 8x11's but no
It will not print 5x7 photos, I can a 4x6 and 8x11's but no 5x7...:( … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I'm trying to print a 5x7 picture, but it starts in the
I'm trying to print a 5x7 picture, but it starts in the middle of the paper instead of the edge. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
It says i'm out of paper whenever I go to print anything.
it says i'm out of paper whenever I go to print anything. When I scan something it will print no promble. why won't it let me print???? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I'm trying to print 5X7 pictures on my Epson Artisan 830 and
I'm trying to print 5X7 pictures on my Epson Artisan 830 and all i get are 4x6 on the 5x7 paper. I'm using Corel After Shot 3. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
HP ENVY 5540 printer purchased June 6, 2016 will not print
HP ENVY 5540 printer purchased June 6, 2016 will not print from photo tray. When a 4x6 or other size is selected the Print box does not show as it did prior to a month ago. Margaret… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have an xp410 and it seems to be stuck on printing in 4x6y
I have an xp410 and it seems to be stuck on printing in 4x6y mode. I am trying to print out and email and it will not print in letter size … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
The software for the Epson 4630 Pro printer will permit
The software for the Epson 4630 Pro printer will permit setup for printing 5x7 photo's but the printer installed software will only permit a size of 4x6.… read more
Seth Merrick explains
Seth Merrick explains
Nonprofit IT Consultant
High School or GED
I need help with setup 4x6 and 5x7.Haven't used the printer
I need help with setup for both 4x6 and 5x7.Haven't used the printer for at least a year and have been wasting perfectly good photo paper on first try.HELP!!!… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can't seem to print borderless even though all my settings
I can't seem to print borderless even though all my settings seem correct; paper size, paper type, margins at zero, borderless selected, slider all the way to the left, but when I hit print my 5x7 com… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an HP C309g printer with a special photo drawer for
I have an HP C309g printer with a special photo drawer for 4x6 and 5x7 photos. Following a recent change of 3 ink cartridges, anything sent through the drawer comes out way off color. At first I thoug… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an Epson CX6000 printer and am trying to copy an 8x10
I have an Epson CX6000 printer and am trying to copy an 8x10 picture on restoration but the pic size jumps to 4x6 when I hit "Photo" and the prescan tells me "Placement Error" What gives??????… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Hello, I have a PIXMA MP990 printer. I am trying to print pictures
Hello, I have a PIXMA MP990 printer. I am trying to print pictures from an SD card but the printer will not allow me to select an 8x10 size. I have done it in the past but now it only offers 4x6, 5x7 … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x