Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Paper jam and cleared and jam message will not go off. WF…

Customer Question
Paper jam and cleared...

Paper jam and cleared and jam message will not go off.

Technician's Assistant: What's the brand and model of your printer?

WF 4740

Technician's Assistant: How long has this been going on with your printer?

1 hour

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 13 hours by:
1/7/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 7 months ago
What do I do to fix it?
Customer reply replied 7 months ago
I think that I have been had. Cancel everything. I will take it to an expert.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
OxF4 error --what to do to fix this? Epson wf2650. Just now.
OxF4 error --what to do to fix this? JA: What's the brand and model of your printer? Customer: Epson wf2650 JA: How long has this been going on with your WF2650? Customer: just now JA: When did you la… read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
11 satisfied customers
Thanks. I have an Epson WF-3640 that indicates a paper jam
second opinion] Hello. Thanks. I have an Epson WF-3640 that indicates a paper jam in the back. I have cleared out the back of the printer and the auto-duplexer. I have followed the jam clear direciton… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Workforce pro wf-4640: Problem is continual jammed paper.
workforce pro wf-4640: Problem is continual jammed paper. Changed paper source from cassette 1 to 2 but printer still trying to take paper from 1. Don't know whether there is any connection between th… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Printer WF 3520 coming up with error Ox F4 turned of and
Printer WF 3520 coming up with error Ox F4 turned of and restarted and can not clear this message … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My brand new printer jammed. Took the paper out. Now the
My brand new printer jammed. Took the paper out. Now the paper jam screens keep telling me the printer is jammed. How do I clear the paper jam messages? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Wf-3620/wf-3640 keep saying I have a paper jam open the back
wf-3620/wf-3640 keep saying I have a paper jam open the back don't see any way to open it my name is*****: What's the exact make and model of your printer, and can you guesstimate how old it is? Custo… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an epson wf-3520 printer and it is telling me that
Hi, I have an epson wf-3520 printer and it is telling me that there is a paper jam. I have checked and there is no jam … read more
Gary Jensen
Gary Jensen
Functional Systems Administrator
Electronics Engineering
21 satisfied customers
WF-7610 Had paper jam- removed jammed paper- hit start key-
WF-7610 Had paper jam- removed jammed paper- hit start key- then printer error come up -Turned power on/off twice -Error Code:0xF1 is on read out… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Image Class D340 printer/copier, ser no. MGZ12686.
I have a Image Class D340 printer/copier, ser no. MGZ12686. I had a paper jam, cleared the jam & because of poor print quality installed a new cartridge. I am still receiving the error message "open r… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a wf 3620 all-in-one. I pulled open the paper cassette
I have a wf 3620 all-in-one. I pulled open the paper cassette to load in paper. When I closed the cassette it did not go all the way in, and I get an error message. It looks like it might be about 1/4… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I am still having paper feeding errors in the lower cassette
I am still having paper feeding errors in the lower cassette of my Epson WF-4630 even after checking every facet to make sure there's no jams. Error message is "Load Paper in paper cassette or remove … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Paper was jammed. I pulled it out of the front and back; but
Paper was jammed. I pulled it out of the front and back; but it tells me it is jammed. I can't see any more paper; and, of there is a small piece stuck that I don't see, how can I remove it? My machin… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a canon mf 6540. Tried to scan through the doc feeder
I have a canon mf 6540. Tried to scan through the doc feeder and before it took one page gave document jam message. Cannot clear this. Checked thoroughly and no paper jams anywhere. Thanks for any hel… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a brother printer MFC-440CN It wont print. It does
I have a brother printer MFC-440CN It wont print. It does make a 'clunk' sound. It seems that it can't pick up the paper? It receives msg that there is something to print. But tries then comes up with… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I have a HP 4000 printer that has a paper jam right above the
I have a HP 4000 printer that has a paper jam right above the legal paper trey. I tried pulling it out but it is tight. Don't have my manual.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hello I have an HP Officejet Pro 8500. I had a paper jam
Hello: I have an HP Officejet Pro 8500. I had a paper jam and have cleared everything that I can find to clear. I keep getting the message to clear the paper jam and it will not allow me to do anythin… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
Our HP Officejet 6500 Wireless printer has a carriage jam.
Our HP Officejet 6500 Wireless printer has a carriage jam. The printer is 1 month old. Any suggestions? We live in Edwards CO 81632 and there seems nobody in the valley servicing HP Printers.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Installed a fresh PGBK cartridge. Printed a page and it wrinkled
Installed a fresh PGBK cartridge. Printed a page and it "wrinkled" as it went through. Then I got the message: "The type of print head is incorrect. Please install the correct print head." I have no i… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x