Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

WF-3620 suddenly won't print. Epson WF-3620. Since

Customer Question
WF-3620 suddenly won't print ...

WF-3620 suddenly won't print

Technician's Assistant: What's the brand and model of your printer?

Epson WF-3620

Technician's Assistant: How long has this been going on with your WF-3620?

Since yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A couple of weeks ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Probably internet connection as my original connection to Wi-Fi disappeared from the list and I connected to a substitute one.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
1/6/2018
Technician: tyroneboman, Technician replied 8 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,643
Experience: Repair and Service Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am trying to connect wi-fi with an epson wf-3620. Acer.
i am trying to connect wi-fi with an epson wf-3620 … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Why does my epson wF 3620 only print the 2nd page of a 2
Why does my epson wF 3620 only print the 2nd page of a 2 page document? … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My epson wf-3620 does not print. I have done all the
My epson wf-3620 does not print. I have done all the maintenance steps and still doesn't't work. Ink cartridges are new … read more
Cody
Cody
Computer Science
2,525 satisfied customers
Communication error. Epson wf-3640. Since I tried to print 5
there was an update I installed a few days ago, os is MAC snow leopard … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Unable to set up WF-4640 - it won't connect to WiFi, EPSON
Unable to set up WF-4640 - it won't connect to WiFi … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have an Epson XP-400 printer scanner which prints fine.
I have an Epson XP-400 printer scanner which prints fine. Since I have changed my wi-fi password ***** have been unable to scan. I get the message "An error occurred while communicating with the scann… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor's Degree
262 satisfied customers
Had a power concern several days ago lightning strike about
Had a power concern several days ago lightning strike about 4/5 miles away hit a person nu problem here but printer WF-3620 made squeal sound and now nothing. Purchased 2/2/2017 from Office Depot in Gulfbreeze Fl. Had connected to my surge protector along with Dell PC, Desk lamp, phone docking station WI- FI Dlink and Media Com router. No concerns with anything except my Wf-3620 Have contacted Office Depot and gone with all their suggested checks to no avail. HELP PLEASE … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My WF3620 will not print PDF files and will not delete a
My WF3620 will not print PDF files and will not delete a file in the queue. Now it will not come on line so I can't remove it or make it respond in any way. What else is there to try given that it pri… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I am trying to copy a document after filling the cartridge -
I am trying to copy a document after filling the cartridge - message is that the settings are invalid? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Epson WF-3620 bought several months ago but just tried to
Epson WF-3620 bought several months ago but just tried to set up. Wi fi would not auto find. Followed instruction to push the "house" button that should open the screen to turn on Wi-Fi but it flashes… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I hooked up my new Epson WF-3620 printer today to Windows 7
Hi MIchelle, I hooked up my new Epson WF-3620 printer today to Windows 7 PC. I tried to use wi-fi but the printer could not detect my network so I had to use USB. I added the printer using wi-fi setup… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I have a WF 3620 printer installed wireless. PC downstairs
I have a WF 3620 printer installed wireless. PC downstairs prints. Lap top upstairs shows 14 documents waiting how do I clear them to see if the Lap Top prints? … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I've been trying to connect my computer to my printer via
I've been trying to connect my computer to my printer via wi-f-. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
For 6 months it has worked just fine. Recently, twice it
For 6 months it has worked just fine. Recently, twice it tells me that it cannot print because it is not connected. ( connected it by wi-fi.) yet when I print out a network status page, the signal str… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Work Force WF-3640 printer won't print. Receives input from
Work Force WF-3640 printer won't print. Receives input from computer for system work, but doesn't seem to be getting "print" files … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have an Epson Workforce WF-3620. I could not print. It
I have an Epson Workforce WF-3620. I could not print. It gives me a message that the printer is off line. I used to be able to print. I don't know what happened. Can someone help me to find a solution… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Thanks offer to chat about my problems. These are NOT urgent
Hello Pearl, Thanks for your offer to chat about my problems. These are NOT urgent and you may prefer to answer via Email: Just installed (via a new CD & USB cable) a replacement WF-3620 printer to a … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Epson "WF-3620 Series" printer shows up as "Epson 4A6F51"
My Epson "WF-3620 Series" printer shows up as "Epson 4A6F51" under computers on my network. It also shows up as "Epson 4A6F51" under printers. I have tried to remove Epson 4A6F51 from computers and re… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x