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I wish to scan a document. A couple of dAYS. THE SCREEN ON…

Customer Question
I wish to scan...

I wish to scan a document

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

A couple of dAYS

Technician's Assistant: Do you plan on doing the work yourself?

YES

Technician's Assistant: Anything else we should know to help you best?

THE SCREEN ON MY COPIER IS BLANK, BUT I HAVE THE DOCUMENT I WANT TO SCAN IN THE COPIER.

Submitted: 7 months ago.Category: Printers
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Answered in 7 hours by:
1/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,818
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer/scanner?

May I know the operating system you are using? Is it Windows 10?

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
I DO NOT WANT TO PAY ANYMORE MONEYHP deskjet ink advantage 3835
Customer reply replied 7 months ago
I DO NOT ANT TO PAY ANYMORE MONEY
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

You will not have to go with the remote session offer. We can continue the session here. Could you please let me know the following?

May I know the make and model number of your printer/scanner?

May I know the operating system you are using? Is it Windows 10?

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
my printer is a HP Deskjet Ink Advantage 3835
Customer reply replied 7 months ago
Thank you but I have had someone assist me and have scanned the item .
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

I am glad to hear that. if you have any isuses, please be back.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
To answer your question I am using Windows 7 and have already had assistance to scan the document so I do not need any further assistance. Thank you very much for replying to my query.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

I am glad to hear that. if you have any isuses, please be back.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
I did not receive any assistance as I was able to get the help I received from a friend.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Anyway, the issue has been resolved. Right?

If you have any issues, please be back.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
i HAVE HAD MY PROBLEM SOLVED WITH THE HEP OF A FRIEND. I do not need any assistance. THANK YOU
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,818
6,818 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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