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Getting an error message that printer isn't receiving. Or…

Customer Question
Getting an error message...

Getting an error message that printer isn't receiving

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Or responding rather

Technician's Assistant: When did you last update the printer driver software?

Not so sure when but this trouble arised when we had to change our wifi due to it getting disconnected frequently today so someone from our internet provider set up a new WIFI to use but i made sure to plug the ethernet for the printer into the new modem giving off the wifi

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tried to update the ip address on the printer, but it did not work

Submitted: 6 months ago.Category: Printers
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Answered in 12 minutes by:
1/6/2018
Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 6 months ago

What is the model number of your printer?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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