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I recently changed routers & now my printer will not work.

Customer Question
I recently changed routers...

I recently changed routers & now my printer will not work

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly and I noticed the the installer set up the internet, TV's etc to the new router but it never ocured to me that the printer also could be involved

Technician's Assistant: When did you last update the printer driver software?

Ihave no clue that I should do that or how to do it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so but when I 1st to get in touch with you folks I got one of the fake groups and had done everything but pay then when I began to doubt them because of their prices and way I doing business so I told them I couldn't pay them and stalled them off to morrow

Submitted: 6 months ago.Category: Printers
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Answered in 19 minutes by:
1/6/2018
Technician: UranIT, Network Administrator replied 6 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,306
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Technician: UranIT, Network Administrator replied 6 months ago

Can you please let me know the maker and model of your new router and your printer?

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Customer reply replied 6 months ago
Not sure if this what you want but the modem ONLY THE COMPANY which owns it TDS is listed The # is TDS Wi-Fi
Modem-T3200M
Wi-Fi Network Name: TDS1358
Wi-Fi: Network Password:qa2dkepye The printer is a HP Office Jet 4650 The printers e-mail address is***@******.*** The printers claim code: 88ijyis892esko It has been previously registered under the name of
Bernard Loughlin or Anneleen Loughlin I hope this all helps
Customer reply replied 6 months ago
how much did you say the payment was?
Technician: UranIT, Network Administrator replied 6 months ago

You would need to connect the printer with USB cable first, then install drivers from the website: HERE

After drivers are reinstalled you will be able to use printer with your new router wireless.

As far as payment, I would check with Customer service, as I only deal with Tech and Internet issues and cant see the billing part

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UranIT
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,306
1,306 Satisfied Customers
Experience: Network and System Administrator, IT Consultant

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