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I cannot get it to print. I recently changed my xfinity

Customer Question
I cannot get it...

I cannot get it to print. I recently changed my xfinity password ***** tried changing it for the printer - keeps telling me an error occurred with setting wifi with the wireless router.

Technician's Assistant: When did you last change your Wi-Fi password?

Not sure - in December or November. My husband added a new e-mail for himself about the same time. Would like him to be able to print direct from his I PAD as well.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes - I used to have a. Windows 7

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I am slow with computer jargon so bear with me.

Submitted: 7 months ago.Category: Printers
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Answered in 2 minutes by:
1/5/2018
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,271
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the exact error or message?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

What's the model of your printer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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