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I changed the ink on my printer and when it started up

Customer Question
I changed the ink...

I changed the ink on my printer and when it started up again, it sounded like it stripped a gear. I have message c000 and I have followed the instructions for at least 10 times. Now I am calling you or help. Thanks

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

It will not restart. I just get the same message

Technician's Assistant: When did you last update the printer driver software?

I just purchased the printer about six months ago and updated the software then. This problem started when I changed the red ink and closed the machine.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 6 months ago.Category: Printers
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Answered in 3 hours by:
1/6/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,641
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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