Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Not responding to my computer with word documents and will…

Customer Question
Not responding to my...

Not responding to my computer with word documents and will not accept my password ***** to reset a new one I guess

Technician's Assistant: What application are you using?

What do you mean what application I am using?

Technician's Assistant: The Microsoft Office Technician will be able to walk you through that. Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Only I'm getting very frustrated and had paid my five dollars alreay once

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 hours by:
1/6/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,579
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Whoa!! Fast!! Thanks. I need to use the OCR function of my
Whoa!! Fast!! Thanks. I need to use the OCR function of my Canon TS9020, but I can't find instructions in the user manual. Please help! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm getting an error message on my HP Officejet 6700
I'm getting an error message on my HP Officejet 6700 All-in-one printer that says, "There is a problem with the printer or ink system. Turn printer off, then on. I've done that and I've also unplugged… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
The print size has been reduced to almost unreadable size -
The print size has been reduced to almost unreadable size - I've tried online looking for suggestions but that's not helped. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My Epson WorkForce 633 printer suddenly stopped working in
My Epson WorkForce 633 printer suddenly stopped working in the middle of printing a 30 page document. The message on he screen is that it does not recognize the ink cartridge. I put in a new cartridge… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I had to have a new modem Uverse wifi network. I forgot that
I had to have a new modem for my Uverse wifi network. I forgot that the printer needs the new network and password. Have used the Menu on the printer and got the device section. It automatically finds… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
My mothers computer wont print from any printer. The devices
My mother's computer won't print from any printer. The devices install correctly, will print test pages, can even scan but don't print.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a MFC6490CW and Windows 7. I cannot scan a document
I have a MFC6490CW and Windows 7. I cannot scan a document to OCR, it says that I do not have adriver for it. I have tried the latest download without luck.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Epson printer R245 has new ink but menu not appearing. only
Epson printer R245 has new ink but menu not appearing. only diagram to insert a smart card & when setup pressed the only instructions are regarding checking ink nozzle levels etc… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My nearly new Deskjet F4480 has worked fine until now. Suddenly,
My nearly new Deskjet F4480 has worked fine until now. Suddenly, with no action on my part that I am aware of, it now prints very very slowly from the Internet or received e-mail, or from my stored co… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
HP Photosmart Plus, with Apple Wifi. When I try to print,
HP Photosmart Plus, with Apple Wifi. When I try to print, I get a no connection message on my computer, even though the Network Test Sheet prints out all positive for the Apple Network after I use the… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My new MS2010 prints documents, but not anything saved in fonts
My new MS2010 prints documents, but not anything saved in fonts other than Arial Black? I was trying to re-use a previously created fax cover sheet, although everything appears on the print preview pa… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My system has somehow broken down; incoming messages are lost,
My system has somehow broken down; incoming messages are lost, or appear under "trash." I have just updated my payment method, so it isn't that. Two days ago some crook in Malaysia sent out messages t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
hi i have a blue screen on my psc 2355 printer, Errror 0xb9000001
hi i have a blue screen on my psc 2355 printer, Errror 0xb9000001 can some one please tell me what this refers to, and what can be done to correct it?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon i560 printer. The unit has been very reliable,
I have a Canon i560 printer. The unit has been very reliable, but all of a sudden, with no warning, it is printing documents, meant for an A4 page, sometimes across as many as 4 or 5 pages, where the … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Xerox Docuprint P12 has served me well until now - this
My Xerox Docuprint P12 has served me well until now - this is my second one as I think they are brilliant home work horses. It is starting to miss words out and also print bits of words. I also find p… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Recently, I bought a black-ink cartridge (and 4 other colors)
Recently, I bought a black-ink cartridge (and 4 other colors) for my EPSON 5X580 All-In-One printer. Once it was installed , I noticed the 'ready to print' display did not indicate a new cartridge was… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I cannot get my compter (printer ) to print an envelop. Text
I cannot get my compter (printer?) to print an envelop. Text is working but not printing envelopes.… read more
Bill
Bill
Master\u0027s Degree
6 satisfied customers
I have a X6170 Lesmark Printer Scanner. When I scan documents
I have a X6170 Lesmark Printer Scanner. When I scan documents to a file, the file is ending up very large when compared to the same documents scanned on another printer/scanner. This causes me problem… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x