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My computer is not responding to documents on both laptop…

Customer Question
My computer is not...

My computer is not responding to documents on both laptop and desk top for printing

Technician's Assistant: What's the brand and model of your printer?

Hewlett Packard HP Officejet Pro 6975

Technician's Assistant: How long has this been going on with your HP?

Just yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't know how older person

Submitted: 6 months ago.Category: Printers
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Answered in 4 hours by:
1/6/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session so I can check the status of the printer in the computer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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