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My Canon PIXMA 310 says it has a paper jam but there is no…

Customer Question
My Canon PIXMA 310...

My Canon PIXMA 310 says it has a paper jam but there is no paper jam.

Technician's Assistant: What kind of computer or device are you printing from?

IMac

Technician's Assistant: How long has this been going on with your Pixma?

Since about dec. 24

Technician's Assistant: When did you last update the Operating System (OS) on your model

Some time ago.

Submitted: 8 months ago.Category: Printers
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Answered in 6 hours by:
1/6/2018
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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