Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am having problems printing. The computer will not connect…

Customer Question
I am having problems...

I am having problems printing. The computer will not connect to my printer

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Not sure

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 19 minutes by:
1/5/2018
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Printers Question
Customer reply replied 7 months ago
ok that's done.
Technician: Suhasini Velu,
 replied 7 months ago

what is the model of your printer?

Ask Your Own Printers Question
Customer reply replied 7 months ago
no thanks.
Technician: Suhasini Velu,
 replied 7 months ago

Am sorry you can ignore the remote assistance if you don't need it.

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 7 months ago

What is the model of your printer?

Ask Your Own Printers Question
Customer reply replied 7 months ago
hp officejet 3830
Technician: Suhasini Velu,
 replied 7 months ago

Please wait.

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 7 months ago

From the Home screen, touch (Wireless), and then touch Settings .

2. Touch Restore Network Settings.

3. Follow the on-screen instructions.

Let me know when done.

Ask Your Own Printers Question
Customer reply replied 7 months ago
no thanks bye
Technician: Suhasini Velu,
 replied 7 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for

contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an apple computer and an HP Envy 5530 all in one
i have an apple computer and an HP Envy 5530 all in one wireless printer. It has worked fine together for over 2 years. Now the computer cannot seem to find the printer. I guess I need to download a d… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have used my printer to print items off google search, but
I have used my printer to print items off google search, but am unable to print a letter off Pages … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a macbookair and am having trouble setting my
i have a macbookair and am having trouble setting my officepro6970 printer … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
One day my printer was working and the next day it was not.
Hi. One day my printer was working and the next day it was not. I have removed it and reinstalled it several times. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Is there a charge for this service? ok. I have a canon MX922
ok. I have a canon MX922 wireless printer. I have been using it with no problem for quite some time now. Today, on payroll day, of course lol, oops! the printer will not connect to my computer … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My canon MG7720 will not print. Ive used it wirelessly for
my canon MG7720 will not print. Ive used it wirelessly for several months well, but now displays a 300 code saying it is not properly connected to the computer ( Macbook pro) … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I can't connect my IMAC with printer; both have power. This
I can't connect my IMAC with printer; both have power. This problem seemed to start after putting in new ink cartridge. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I am trying to set up the wireless connection on the
I am trying to set up the wireless connection on the Officejet Pro 8600 to 2 IMac's. I have followed all of the instructions, including turning off the router, printer, and both computers, followed by… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My MG5420 series printer is offline and I cannot get the
My MG5420 series printer is offline and I cannot get the status back to online. It was working just fine until this week. I cannot print, copy, or scan anything. I have another printer (which is an HP… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My epson TX610FW wont stop printing the test page, and also
My epson TX610FW wont stop printing the test page, and also wont wifi print from my computer out of the blue… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My printer suddenly will not print. Keep saying that the printer
My printer suddenly will not print. Keep saying that the printer is offline, even when it is turned on. I have made sure that print offline is turned off, and also consulted the owners manual and view… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a HP Photosmart Plus B210 All-in-One series printer
I have a HP Photosmart Plus B210 All-in-One series printer that I am unable to print to from my mac which previously printed to without complications until i got a new internet modem. My computer prin… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
when I tried to print, got message "failed to print". ink lights
when I tried to print, got message "failed to print". ink lights ok. lights on on top of printer. have turned it off and on. have restarted computer. wireless Pixma MG5320… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My HP Photosmart 7510 printer has been connected to my Dell
My HP Photosmart 7510 printer has been connected to my Dell wireless computer. It has printed before but now it won't print.… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I have changes to Multimodem P2812 from Telenor. I am on the
I have changes to Multimodem P2812 from Telenor. I am on the Internet but my printer stopped working. Printer is hp officejet Pro 8000 wireless. I use Mac Book Pro. What can be wrong?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have an Epson Workforce 633 printer - it is both printing
I have an Epson Workforce 633 printer - it is both printing and copying but it is not scanning. When I scan to PC( PDF) using "Last used" option I get a message "Comunication error. Make sure the comp… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I am setting up a Canon PIXMA MG8100 and successfully got the
I am setting up a Canon PIXMA MG8100 and successfully got the printer connected to WIFI, but the only way I can get my Mac PowerBook Pro to successfully connect to the printer is if the printer is con… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Since yesterday, I have been unable to print. When I scan a
Since yesterday, I have been unable to print. When I scan a document it goes to the computer, but I get an error message each time I try to send to the printer. I have uninstalled and re-installed the… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x