Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

HP 8710 printer prints Letter size fine, trying to print 4x6…

Customer Question
HP 8710 printer prints...

HP 8710 printer prints Letter size fine, trying to print 4x6 index card size. Selected that size on printer and pc, hit print acts like it was sending, printer makes a start up noise, then nothing. PC has nothing in queue

Technician's Assistant: How are you connecting to your 8710: wirelessly or by USB?

Wirelessly...already disconnected printer and reconnected, like I said prints letter size fine

Technician's Assistant: When did you last update the printer driver software?

Not sure, my husband usually takes care of these things, he looked at problem yesterday, I’m assuming he would of looked at that, plus there are no messages indicating it’s needed. My PC did an update Tuesday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just want to print my cards...

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 12 hours by:
1/6/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,631
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 6 months ago
No. Remote assistance
Customer reply replied 6 months ago
Hello, you contacted after midnight, of course i was asleep...what is the solution?
Customer reply replied 6 months ago
What is the solution, please?
Customer reply replied 6 months ago
Hello?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
WHEN TRYING TO PRINT A 4X6 PHOTO ON MY 7155 ENVY PHOTO, I
WHEN TRYING TO PRINT A 4X6 PHOTO ON MY 7155 ENVY PHOTO, I RECEIVE A MESSAGE THAT I NEED TO LOAD PAPER. IT WILL PRINT AN 8X10 WITHOUT PROBLEM. … read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
Can't get the Canon MX922 to print 3x5 paper. Where do I get
Can't get the Canon MX922 to print 3x5 paper JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: where do I get the exact model? JA: What kind of comp… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
I have a WF3640 Epson printer that when I set for letter
I have a WF3640 Epson printer that when I set for letter size paper it prints … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
Can you print 4x6 index cards on the 6250 printer? I am
can you print 4x6 index cards on the 6250 printer? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a new HP Envy and cannot print using the photo tray.
I have a new HP Envy and cannot print using the photo tray. I am trying to print 4 x 6 index cards that are already formatted and it won't do it. It won't automatically print photos either. … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
My 8710 printer that I purchased about 3 weeks ago will not
My 8710 printer that I purchased about 3 weeks ago will not pull the card stock up so I can print cards. It just jams! … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
It thinks it's printing on a 4X6 card when I'm trying to
It thinks it's printing on a 4X6 card when I'm trying to print to a letter size page. … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
Lexmark x4650 When I try to print something by copy and placing
Lexmark x4650 When I try to print something by copy and placing on the printer glass , the copy comes out cut off . It is like it is stuck on a 5x7 size . Not sure what to do to fix it. Can you talk m… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a hp envy 5531 printer ...my grandson had a school
I have a hp envy 5531 printer ...my grandson had a school project where he needed to print 5x7 index cards ..I cannot print a regular letter size now ...I go to the settings and change everything to a… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Photo prints from iPhone on Canon Mg 7520 printer are very
photo prints from iPhone on Canon Mg 7520 printer are very uneven on Canon 4x6 plus glossy II paper but come out just fine when printing on regular letter size plain copy paper. I have already perform… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a HP Officejet 6500A printer E710a and printed a color
I have a HP Officejet 6500A printer E710a and printed a color photo on 4x6 glossy paper. I can not get the printer to print using the letter size paper. I get a message of paper mismatch. If I use 4x6… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have a HP Photosmart C4780 which I bought brand new about
I have a HP Photosmart C4780 which I bought brand new about 2 years ago from Apple. It has always worked very well until we moved. My husband has been unable to connect it wirelessly at our new house.… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Have a HP PhotoSmart plus B210 cant get it print photos on
Have a HP PhotoSmart plus B210 can't get it print photo's on 4X6 photo stock. Prints everything on the plain paper. Help… read more
bbl242003
bbl242003
Federal
Master\u0027s Degree
26 satisfied customers
I cant seem to get my Samsung 1630W printer to print on 4
I can't seem to get my Samsung 1630W printer to print on 4 x 6 inch pieces of paper. I reduce the size of the paper slot in the paper tray, but every time the result is a piece of paper with the text … read more
Billie
Billie
Diploma in public relations and adv
16 satisfied customers
I have a dell printer, V515W, when i make a copy of a document,
I have a dell printer, V515W, when i make a copy of a document, it only prints out a 4X6 area on the printed copy. Even when I chose letter size on the control panel of the printer. I have unplugged t… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
We have an HP deskjet 6980 that has worked fine to print wirelessly
We have an HP deskjet 6980 that has worked fine to print wirelessly from a pc. Now the wireless logo is not lit and it is not printing via wireless. can you help us figure out what has happened?… read more
Matt
Matt
IT Support/Administrator
Bachelor\u0027s Degree
290 satisfied customers
I have installed Windows 7 but my Xerox Phaser 6180N PS keeps
I have installed Windows 7 but my Xerox Phaser 6180N PS keeps vanishing and/or failing to print. I assume driver on the disc which came with the printer is inappropriate. Where do get the correct driv… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
I have a Recipe Processor program and the HP Photosmart 8150
I have a Recipe Processor program and the HP Photosmart 8150 printer. I want to print the recipes on a 4 x 6 card. I have been trying to use the Photo tray. The printer doesn't want to accept it and t… read more
Joe B
Joe B
Vocational, Technical or Trade Scho
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x