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New printer, cartridge needs replacing, can't figure out how…

Customer Question
New printer, cartridge needs...

New printer, cartridge needs replacing, can't figure out how to install

Technician's Assistant: What's the model of your printer?

Color laser jet pro mfp m477

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Is it in the back of the printer?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, i just don't have the instructions

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
1/5/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

When did you purchase the printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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